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BOOKING A TRIP
All trips require a deposit of $300 (unless otherwise stated), which is non-refundable. If there is an unforeseen circumstance and you need to cancel, this $300 deposit can transfer to another trip (or another person) for a $150 fee each time you switch, if you are 151+ days out from the trip start date. We will hold and honor this deposit for up to three years from the date of purchase. After three years, the deposit is no longer valid, and you will have to place another deposit if you want to book a trip. See our cancellation policy below for more details regarding cancellations occurring 150 days or less from the trip start date.
PAYMENT OPTIONS & INVOICING
VoyEdge RX runs tours between 10-30 people and it is our goal to fulfill each and every trip we place on the website. It is understandable that the biggest issue can be allocating the money towards an excursion, which is why we offer very flexible invoicing plans. After your initial $300 deposit for a trip, we will send you a custom invoice to be paid either by credit or debit card. Partial payments are allowed, but the balance must be paid off in full 90 days before your trip start date. You may sign-up for a trip with less than 90 days before departure, however you must pay in full at that time.
After you place your deposit, we will promptly invoice you the balance so you can budget for the excursion accordingly. You have up until 90 days before the trip to pay your balance. There will be a late fee of 10% of your total invoice applied if you miss the final payment deadline. If your invoice goes unpaid two weeks past the final payment deadline, your late fee will double to 20% of your total invoice. If your invoice is still unpaid 30 days past the final payment deadline, you will be removed from the trip roster. No refunds will be given at this point for any payments that have been made. If you are having trouble finishing the payment, please contact us, as we may be flexible on a case by case basis. However, for most situations, we do require that you pay the balance 90 days before the trip departure date.
We are more than willing to work out a payment plan with you. Our staff, company, and mantra are all flexible to your needs. Group, military, or first responder discounts are available as well! See the discounts section below for details.
If you have any questions or concerns, please contact our Founder, Tony Beringer at: Tony@VoyEdgeRX.com
Cancelling a trip due to various circumstances happens…and we understand that. Our trip cancellation policy is listed below:
Cancel 150+ days prior to trip start date and you will receive a 100% refund, minus the deposit and taxes/processing/welcome package fees. If you choose to transfer to another trip at this time, you may do so for a $150 fee. Any money (including the deposit) that you have put down may transfer to the new trip, providing the trip is occurring within three years of your deposit date.
Cancel 149-120 days prior to trip start date and you will receive a 75% refund, minus the deposit and taxes/processing/welcome package fees. If you have an outstanding balance to your invoice, it will be subtracted from your refund. If you choose to transfer to another trip at this time, you may do so for a $150 fee. However, the 75% refund policy previously stated still applies, and any payments that you have made will not transfer to a new trip.
Cancel 119-90 days prior to trip start date and you will receive a 50% refund, minus the deposit and taxes/processing/welcome package fees. If you have an outstanding balance to your invoice, it will be subtracted from your refund. If you choose to transfer to another trip at this time, you may do so for a $150 fee. However, the 50% refund policy previously stated still applies, and any payments that you have made will not transfer to a new trip.
Cancel 89-60 days prior to trip start date and you will receive a 25% refund, minus the deposit and taxes/processing/welcome package fees. If you have an outstanding balance to your invoice, it will be subtracted from your refund. If you choose to transfer to another trip at this time, you may do so for a $150 fee. However, the 25% refund policy previously stated still applies, and any payments that you have made will not transfer to a new trip.
Cancel 59 days or less before the trip start date and there will be no refunds. If you choose to transfer to another trip at this time, the “no refund” policy previously stated still applies, and any payments that you have made will not transfer to a new trip.
Please note that if VRX has already booked any activities, tours, flights, hotels, etc. at the time of your cancellation, these prices may be deducted from your refund, no matter the date of cancellation.
BOOKING A TRIP
When you sign up for a trip, there is a minimum of 10 people required for the guided tour to run. If it does not meet the minimum of 10 people by the registration closing date, there will be three options for those that have signed up:
VRX will continue to plan and book the tour for you as a private, unguided tour. We will book all of your transportation, accommodations, and activities, as well as provide detailed itineraries and directions as necessary, but will not be on the tour with you. The price of the tour may be adjusted based on changes made to transportation, food, accommodations, and/or activities. Additionally, designated staff members will be ‘on call’ for you while you are on your tour. If you need anything during the trip, you may call us directly 24/7. We will also set-up several Google Hangouts or Skype sessions before departure to go over every aspect of the trip to ensure your preparedness for the upcoming adventure..
You may choose to receive a 100% refund, including the deposit, but minus the taxes and processing fees
You may choose to transfer to another open trip. Any money you have put down may transfer to the new trip, and you will not need to pay the $150 transfer fee.
For more information on custom tours, please contact us at: email@example.com
WHAT IS INCLUDED
At VoyEdge RX, we want you to have the trip of a lifetime. We do not want you to feel any stress, so we provide all of the essentials (and more!). Most importantly, 100% of our attention is put into creating an environment for you to thrive. In general, we include most of the following on our tours:
All breakfasts and some other meals (see your detailed trip itinerary)
Most tours and activities (see your detailed trip itinerary)
All workouts/hikes/stretching/mobility sessions
All gym drop-in fees
VoyEdge RX T-Shirt
Photographer on the tour and access to images after
*Please note that if you arrive before or stay beyond your designated tour dates, you will be responsible for booking and paying for your own transportation and accommodations on those days.
WHAT IS NOT INCLUDED
While we wish we could provide every little bit to you and your fellow travelers, you will need to bring a few extra bucks. Refer to your detailed trip itinerary and the monthly email updates from the staff to find out exactly what is/is not included, what to pack, and more. Please keep in mind every trip is different. It’s always best to be proactive and do a healthy amount of research on your own before the trip. These are the main things VoyEdge RX does NOT provide for you while on the trip:
Airfare (see below for information about VoyEdge RX booking a flight for you!)
Some meals (see your detailed trip itinerary)
Souvenirs and additional shopping
Some museums, tours, and optional activities (see your detailed trip itinerary)
Any vaccinations required for off-the-beaten path locations (see your detailed trip itinerary)
DISCOUNTS & REFERRALS
Have a group of friends or family that want to travel together?
Please have your group leader reach out to us beforehand and provide a detailed list of who is in the group. From there, we will provide you with a discount code with the corresponding percentage off. That discount code will be good for 48 hours and you MUST have everyone in your party place their deposit in that 48 hour window to be eligible for the discounts. VoyEdge RX will then send the invoices to your group with the proper discount, depending on the number of people in your group.
5 - 9 people = 4% off per person
10+ people = 7% off per person
Repeat customers receive 3% off their invoice.
Military, First Responders, & Veterans receive 4% off their invoice. Before booking, please provide proof via email of your current/former status. Thank you.
After you sign-up for a trip and have received your invoice, you may refer your friends, family, co-workers, etc. to the same trip! If they write down your name when signing up for the same trip, we will credit your invoice $35 per person and apply that credit to your existing invoice. There are NO caps on referrals. Credit for a referral is not given if it is someone that is part of your “group rate.”
**Please note, discounts CANNOT be combined with one another.
VoyEdge RX prides itself on providing people with an outlet to explore the world in a way they never thought possible. In order for that to happen, it is imperative that you have all the correct travel documents in place before traveling.
International Travel: For U.S. citizens to Europe or Central America, it is required that you have a passport that is valid for a minimum of 6 months after the departure date. If you have a passport that expires within 6 months of your travel dates, it is possible that border patrol will not let you enter the country.
If you are not a U.S. citizen, make sure you have all the proper Visa credentials that are required for the countries that will be visited during your selected trip.
RESPONSIBILITIES OF TRAVELERS
We are a pretty laid back bunch here at VoyEdge RX and strive for you to have a wonderful time, but we have a couple things we ask of our customers. Our staff has a deep commitment to our customers, so if there is anything that does not meet your standards (or for your group), please communicate with us so we may make adjustments on the trip.
Things to note:
Please be on time!
Communicate with your tour guides and coaches about any needs, injuries, or limitations you may have
Let us know about your arrival flight as well as departure flight so we may organize transportation
Let us know if a part of the trip is not up to your standards (or if you require assistance in any way)
Understand that, while traveling, things will not always go smoothly (Hey, it’s part of the adventure!)
Be part of the team. You will be on a group tour, so tidiness and friendliness are of utmost importance.
Help others as needed
If vaccinations are required for your chosen trip, please make sure these are done in the appropriate timeline. We will be sending out monthly reminders, but it is your responsibility to get these done for your safety.
Purchase travelers insurance when applicable. Look for this in your monthly trip updates to see if it applies to your tour. It is not required to purchase, but highly recommended. By signing up for a trip, you authorize that VoyEdge RX takes no responsibility for any loss, damage, or injury you may sustain while on the tour.
And, most importantly, have the time of your life!
All baggage and personal items are the responsibility of the traveler they belong to. We know that carrying a bag for a while might sting at first, but we are firm believers that it just helps get the blood flowing! We will have plenty of safe places to store your belongings during the trip, however VoyEdge RX takes no responsibility for lost, stolen, or damaged items while on the trip.
Maybe in the future, really far in the future, VoyEdge RX will be able to fly you on their private plane, but for now all airline travel is on your own! If you would like some assistance with booking a flight, do not hesitate to contact us and we would be happy to help you out! On each one of our tour pages, we will have a recommended site to book on, or airline to fly, as well as what time to arrive/depart. If you would like VoyEdge RX to make your trip even easier, we would be happy to book your flight for you. If you would like us to do that, send an email to firstname.lastname@example.org after which you will be asked to send over all the necessary information for us to book your flight! The cost of booking the flight plus a small fee will be added to your invoice.
With all of us having spent a collective 10+ years living and working in Europe, we know our way around and the best sites to find deals on. Please contact us so we can help you find the best flights out there. Additionally, if there is a delay during your departure, we will make the necessary adjustments to get you caught up to the group. Just don’t forget to communicate with us!
When signing up for a tour, you authorize VoyEdge RX (VRX) and its officers, agents, and employees to photograph, record, film, or videotape you. Understand that any photograph, sound recording, motion picture, or video taken of you under this assignment is for the purpose of collecting and/or representing factual information for the use of promotional activities for VRX. You hereby assign to VRX all rights, title, and interest, including copyright, in and to any and all such photographs, sound recordings, motion pictures, or videos, and you hereby irrevocably authorize VRX, its officers, agents, and employees, without limitation, to reproduce, copy, sell, exhibit, publish, or distribute, in any medium now known or later developed, any and all such photographs, sound recordings, motion pictures, or videos in perpetuity for the purposes expressed above. You further release and forever discharge VRX, its officers, agents, and employees from any and all claims and demands arising out of or in connection with the use of said photographs, sound recordings, motion pictures, or videos, including but not limited to any and all claims for invasion of privacy, defamation, or infringement of copyright. By signing up for a tour, you acknowledge that you have freely and voluntarily entered into this agreement.
VoyEdge RX reserves the right to edit and release only video clips and images that are deemed credible, professional, and within the photographer's artistic standards. VoyEdge RX retains the right to release videos and images with our logo on them at any resolution the photographer sees fit for traveler’s personal use only. Videos and images are not permitted to be resold or modified. Additionally, travelers agree that s/he may not use any videos or images from for any commercial or editorial purposes, or to enter into any competition without the express written consent from VoyEdge RX. Doing so may result in legal action. VoyEdge RX is not required to present every image or every video frame that was shot.
If you have any questions or concerns, please contact us at: email@example.com
If there was anything on any trip (no matter how big or small) that you feel should be changed or you were not satisfied with, we urge you to contact us. We strive to create a positive, stress free atmosphere and run a smooth trip. We are all adults and are working to craft the perfect trip, but understand things do happen. We ask only that you speak to us in a calm, professional manner if something is not up to par on the trip.
This is a vacation for you to have the time of your life! If we do not deliver, we will do all we can to make improvements right then and there, as well as adjustments for the future. Additionally, we have a trip feedback form that is anonymous, which is sent to every returning customer from each trip. You may choose to anonymously submit feedback there, or send it to us directly via email to: firstname.lastname@example.org
Your privacy is important to us. It is VoyEdge RX's policy to respect your privacy regarding any information we may collect from you across our website, http://www.voyedgerx.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Please view our contact page or email our staff via the contact information below.
We hope to travel with you soon!
The VoyEdge RX Team